Client Service Executive with Russian

Client Service Executive with Russian

Salary
Full relocation package including apartment + TBD EUR
Location
Europe sea side (to be provided)
Job type
Contract Job, Full Time,
Language requirements
Russian,
Sector
Customer Support

ABOUT THE EMPLOYER

Wish is the leading mobile commerce platform in North America and Europe. Their mission is to give everyone access to the most affordable, convenient and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs Wish is offering anyone with smartphone access to tens of millions of affordable goods. By making Wish available on smartphones, they are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

THE OFFER

  • Shared apartment fully paid by the company
  • Paid utilities, internet, cleaning services, and cable TV
  • Initial flight expenses refund
  • Pick up from the airport
  • Administration of the legal side for the relocation is provided
  • Free annual flight to the homeland
  • Free language courses, water sports lessons, soft trekking, football tournaments, volleyball and many more activities
  • Intensive training provided
  • Supportive colleagues and international teams
  • Christmas and holidays bonuses
  • 22 days of paid holidays a year
  • More benefits to be provide

THE ROLE

As a Customer Service Representative for Wish, you will provide reassuring, warm, friendly and personal customer service to customers by e-mail in Russian.

Within your role, your responsibilities will be:

  • Seize the opportunity to “shine” through each interaction by showing a keen interest in the customer
  • Become an expert and defender of the brand by increased knowledge of the services offered by Wish
  • Look proactively and with the help of the team, to improve the customer experience at each interaction
  • Assist with concerns regarding payment transactions and shipping
  • Support the customers before, during and after purchase

THE IDEAL JOB FOR YOU IF YOU ARE

  • Native Russian and Fluent English
  • Entitlement to work in the EU (you don’t the need Visa sponsorship)
  • Interested in a working experience abroad
  • Customer mindset
  • Interest in growing professionally
  • Positive attitude
  • You are available to start on the 1st of September 2019