Customer Relation Service Technician

Customer Relation Service Technician

Salary
40.000-45.000 DOE* CZK
Location
Czech Republic
Job type
Full Time, Permanent Job,
Language requirements
English,
Sector
Customer Support

ABOUT THE EMPLOYER

With over 100 year of history our partner tradition success of manufacturing top quality engines has placed them among the American Fortune 1000 corporations, expanding business to countries like China, Australia, Brazil, Canada, Mexico just to name a few, making the product line available in over 100 countries around the world, making their legendary innovations improve products in the industry and more importantly customer’s lives. Our partner’s brands are the some of the most iconic in the industry with a combine legacy of over 500 years.

THE OFFER

  • Very competitive remuneration
  • Extensive corporate benefits package
  • Positive, social and informal working environment
  • Refreshments, a free cafeteria on workplace
  • Being part of a strong team that highly respects, likes and trusts each other to deliver class A results
  • International working environment where English and other languages are used daily
  • Full support from the Prague branch and the cooperating office in Western Europe
  • Opportunity for travel abroad
  • All relevant training and coaching and on the job
  • Other specifics to be discussed during an interview


THE ROLE

Performs technical service functions in the field including technical problem solving for external customers and conducts training and educational programs for internal and external customers.

Within your role, some of your responsibilities will be:

  • Acts as subject matter expert in responding to and resolving a variety of product, service requests, questions and concerns of moderate complexity via telephone, mail, and in person
  • Investigates and troubleshoots matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems
  • Conducts research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required
  • Communicates with both internal and external partners in order to resolve inquiries
  • Assists with locating various product parts in critical situations that require expedient resolution
  • Provides guidance and training to internal customer service representatives and other staff and external customers
  • Maintains and continuously improves knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions
  • Enters customer contact details into Customer Relationship Management software
  • Performs other duties as assigned


RIGHT POSITION FOR YOU IF YOU HAVE

  • Good written and verbal communication skills
  • Strong negotiation and problem resolution skills
  • Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
  • Proficient computer skills
  • Strong mechanical aptitude and technical knowledge specific to Company products
  • Excellent customer service skills
  • Strong ability to convey technical information to customers and dealers in an easy to understand manner
  • Fluent in Czech and advance to fluent level of English