Client Advisor with German-US Tobacco Corporation
You will be working for THE world’s leading international tobacco company. The company’s portfolio includes seven of the world’s top 15 brands, including the best-selling cigarette brand. With the newest product “IQOS” our customer revolutionizes the cigarette market. The product is a mixture of an electric and a classic cigarette, whereby the tobacco is only heated to 350 degrees.
Working for a top corporation in its sector employing over 230.000 employees worldwide you will be positioned in the major league of Customer Experience Management, covering geographical locations like France, Lebanon,the United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Egypt,United Arab Emirates, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic. Receiving best employer awards and recognition in consecutive years 2015 to 2018.
THE OFFER
- A permanent presence of coaches who will facilitate your personal and professional development;
- Monthly salary with a performance-based bonus;
- Monday to Friday, 9 am to 6 pm local time zone;
- Premium location;
- Private health insurance after 6 months of employment;
- Excellent work environment, great colleagues and social arrangements;
- Shared apartment provided by the company (utilities and internet included)
- Initial flight expenses refund;
- Pick up from the airport;
- Administration relocation support
- Free annual flight to the homeland;
- Free language courses, water sports, soft trekking, and many more activities.
THE ROLE
- Telephone and written support of customers;
- Ensuring respectable waiting times for our customers;
- Effective support of club members for any customer requests;
- Support with online ordering;
- Active participation in the optimization activities regarding all customer service processes;
- Effective support for issues related to the use and maintenance of the iQOS device;
- Technical support related to the device or the PMI iQOS website
THE IDEAL JOB FOR YOU IF YOU ARE
- Advance level of German and B2 level of English;
- Strong in communication and listening skills;
- Fast learning ability;
- Excellent communication skills, team spirit and empathy;
- Of positive mindset;
- Experience in telephone customer support (preferred but not a must).