CX Brand Ambassador with German

CX Brand Ambassador with German

Salary
50.000 - 60.000 DOE CZK
Location
Czech Republic
Job type
Full Time, Permanent Job,
Language requirements
English, German,
Sector
FMCG
Start date
01/06/2019

WHO WILL YOU WORK FOR

Our partner is among the largest consumer products organization groups worldwide and is currently in the process of recruiting talented and process driven people who want to work in an internal ICT department. Our partner employs worldwide more than 180.000 employees, of which +600 are based in Prague 11. Behind this business force is their people and what they stand for. You will be entering a culture which is built on ownership, informality, positive energy and drive.

WHAT WILL YOU DO 

The role’s primary responsibility is to engage with consumers offline and online to ensure that our brands portfolio and products are connecting in the consumer market in a positive and effective way while acting as a BRAND AMBASSADOR.

To do this you will be directly responsible for interacting with customers at all levels in their organization in a meaningful and professional manner, including advocating the brand on social networks and actively getting out within the online community to connect with potential customers and advocate accordingly.

WE WILL OFFER YOU 

  • Very competitive remuneration DOE* 60.0000 CZK (*depending on experience)
  • Extensive corporate benefits package
  • Opportunity for travel and training abroad
  • Career grow opportunities
  • Positive, social and informal working environment
  • Refreshments, free cafeteria on workplace
  • All relevant training and coaching on the job
  • Prospective projects with an international scope to develop your full potential
  • International working environment where English and other languages are used daily
  • Large and modern office building near public transportation
  • Regular social events and team building activities

HOW WILL YOU DO IT

Interact with consumers (online and offline)

  • Interact with customers at all levels in their organization in a meaningful and professional manner using phone, email, and social media
  • Have the understanding of assigned products to be able to understand a customer’s use and be able to diagnose and resolve complex items
  • Assist lower-level support analysts on how to properly address customer projects, product issues, or highly effective customer service
  • Be able to lead and also work efficiently as part of a customer team from resolving issues to projects using CRM tools (ticket handling: salesforce and Social studio for Facebook, Twitter and Instagram content)

Build Relationships with Key Stakeholders

  • Consumers: Act as brand ambassador and front office contact with consumers (online and offline), delight consumers and build brand loyalty
  • Partner with the key corporate stakeholders to insure we’re able to service our consumers with the quality we have committed, ensure there are clear communication/expectations and address questions/issues proactively
  • Marketing Managers: Provide insights based on cases and interact zone and business unit stakeholder to know information about marketing releases, brand and corporate communications
  • Consumer Care Global community: Engage with the global community of consumer care to share and to learn best practices across the globe

Systems/ Performance Metrics/ Enhancements

  • Salesforce Marketing Cloud: Develop a working knowledge of Sales Force.com to conduct changes and improvements of consumer experience
  • Analytics : Analyze key performance metrics in comparison to the goals outlined by teams manager, identify gaps and develop improvement plans
  • Process improvement: Identify opportunities within SalesForce.com to improve process/functionality

THE RIGHT OPPORTUNITY FOR YOU WHEN YOU HAVE

  • You have University studies in Business Administration, Marketing, PR, International Relations
  • Work experience in a similar or client orientated role
  • You have solid business acumen
  • You have a good grasp of social media channels and computer skills, especially (Microsoft Office)
  • You are fluent or native in German and you have a good level of English
  • You love taking on challenges and finding solutions
  • You are patient, levelheaded, and cool under pressure
  • If you don’t know the answer, you’ll know how to ask, or dig until you find it
  • You communicate clearly
  • You write well and You speak eloquently
  • You can explain complicated things in a simple manner, and you’re comfortable communicating in writing
  • You pay attention to the details
  • You stay focused, and nothing falls through the cracks on your watch
  • You think on your feet
  • You like learning new things and you can adapt quickly
  • When things change, you know how to roll with the punches
  • If a process doesn’t work, you can collaborate with others to improve it
  • You are motivated and curious
  • You volunteer for new challenges without waiting to be asked
  • You’re comfortable managing your time